MAIL ISSUE & CONFUSION

Good Evening, Mr ######:

This email pertains to an unusual experience that I had with my recent FedEx mail. I had mailed a packet to #####, which was not delivered. Upon contacting several times, finally, a customer associate mentioned that the recipient was not available and the packet will be mailed back to me. I was also given a tracking number. Today, after a while, I reached out again and after being on the line for a while, I was directed to the survey section. I again called and the second associate created a case to address the issue, while also informed me that there was something wrong with the label that led to the delay in returning the packet. Then, I got a set of three emails with the first one for creation, and the second for processing, and the third one stating the case is closed without offering any information on the resolution.

Can I know what is going on with this packet? This packet includes confidential documents, and would appreciate your timely intervention to address it.

Sincerely,

#####

While discussing on this front, it is important to see a reference on collusion between various mailing entities. For that matter, this ecosystem includes close ties with various players, and the top eCommerce platforms.

When there are contractual ties involving multiple entities, which when combined with IoT and convergence of mailing hubs between carriers, it would provide avenues where the mailing entities knowing the urgency and importance of a mail can force the customer to spend the most. For example, one mailing carrier can offer overnight express for $x, the second one for $2x & the third one for $3x. When one of the mailing carriers deliberately delay the delivery, it would force the customer to seek out for other options. In the process, the customer would be forced to mail the same document multiple times, and also pay multiple times.

This is what happened at USPS.

Two overnight express packages took a while to be delivered, which forced us to ship again through another carrier. When inquired about this, this is the reply that I received. When the packet is guaranteed with insurance to be delivered within a stipulated time, and if the packet did not go on time, then what is expected of the carrier?

By the way, because of this delay, we were forced to ship the same contents again through a different carrier, which got delivered overnight, as promised. However, it was significantly more than this one. Added to it, we found out based on the delivery of the first packet that we needed to send another packet, and with this delivery issue, we had to pay a sizable amount for that one as well through a different carrier.

What do you think about such delays? Is it incompetence or collusion or both?

Should not they have offered the stated amount for not meeting the guaranteed time? What do you think?

Please note that the recipient of these packets was not flexible with their deadline, and if I had not submitted on time, it could have impacted this process.

Sent: Friday, September 27, 2024 at 3:10 PM
From: "USPS Customer Support" <uspscustomersupport@usps.gov>
######
Subject: Your USPS Service Request #68986127 Has Been Closed! [ ref:!00Dj00GyYH.!500eq045a2D:ref ]

Dear ####,

Thank you for taking the time to notify us of your experience. Your USPS® Service Request 68986127 has been marked as closed.

Your package, tracking number #### has been scanned as delivered on 09/26/2024.

Please accept our sincerest apology for any trouble this may have caused you. We appreciate your business and look forward to serving you again in the future.

Sincerely,

########

Complaints & Inquiry Clk

##############

Wednesday, September 25, 2024

MAIL ISSUE & CONFUSION